P5963:[{"_6371":619,"_6372":6373},"areReviewsGrouped","reviews",[6374,6422,6434,6453,6464,6472,6485,6502],{"_6375":6376,"_6377":6378,"_6379":6380,"_6381":6382,"_6383":6247,"_6384":6244,"_6385":6244,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6391,"_6398":6399,"_6400":6401,"_6402":6403,"_6404":6405,"_6406":6407,"_6408":6159,"_6394":6409,"_6412":6413,"_6416":25,"_6417":6418,"_72":6245,"_6419":5184,"_6420":6421},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","3757d7ef-21e9-4f42-888e-697d8ed73801","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9990551208202","productId","shopify-9990551208202","body","dateCreated","dateUpdated","helpfulCount","isRecommended","languageCode","nl","original",{"_6383":6392,"_6388":6393,"_6394":6395,"_72":6397},"Ich finde optisch toll wegen der Farbe und des geometrischen Musters. Allerdings roch der Teppich anfangs (etwas länger als 1 Monat), da es sich um gefärbten Wollteppich handelt. Somit nur 4 Sterne ","de","reply",{"_6383":6396},"

Vielen Dank für Ihr Feedback, Elena.

Es freut uns sehr, dass Ihnen die Farbe und das geometrische Muster des Teppichs optisch so gut gefallen! 😊

Gleichzeitig verstehen wir, dass der anfängliche Geruch des Wollteppichs störend war. 😔 Es tut uns leid, dass dieser länger als einen Monat angehalten hat und damit Ihr Gesamteindruck etwas beeinträchtigt wurde.

Wir nehmen Ihr Feedback sehr ernst und geben es an die entsprechende Stelle weiter, um zu überprüfen, wie wir diesen Aspekt für zukünftige Produkte verbessern können.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen – solche Hinweise helfen uns sehr bei der Weiterentwicklung unserer Produkte!

","Sieht gut aus, riecht allerdings anfangs ","productHandle","handmade-wool-rug-alexia-blue-en-25wes96585","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES96585-222686_ccbbbc0b7483871a01e38a922f068938_dtl_1_x280.jpg?v=1750684461","productName","High-Low Wool Rug Alexia, Hand-Tufted","productUrl","//store.westwing.com/products/handmade-wool-rug-alexia-blue-en-25wes96585","productVariantName","W 160 x L 230 cm (Size M)","rating",{"_6383":6410,"_6384":6411,"_72":43},"

Bedankt voor uw feedback, Elena.

We zijn verheugd dat u de kleur en het geometrische patroon van het tapijt zo mooi vindt!

😊\n

Tegelijkertijd begrijpen we dat de aanvankelijke geur van het wollen vloerkleed vervelend was. 😔 Het spijt ons dat het langer dan een maand heeft geduurd en dat heeft uw algemene indruk enigszins beïnvloed.

We nemen uw feedback zeer serieus en delen deze met de bevoegde autoriteit om te bekijken hoe we dit aspect kunnen verbeteren voor toekomstige producten.

Hartelijk dank dat u de tijd hebt genomen om uw ervaringen met ons te delen. Zulke tips helpen ons enorm bij de ontwikkeling van onze producten!

","2026-09-23T09:59:49.542Z","reviewer",{"_6414":6242,"_6415":619},"displayName","isVerified","isIncentivized","status","approved","unhelpfulCount","variantId","50905650823434",{"_6375":6376,"_6377":6423,"_6379":6424,"_6381":6425,"_6383":6260,"_6384":6258,"_6385":6258,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6426,"_6398":6428,"_6400":6429,"_6402":6403,"_6404":6430,"_6406":6431,"_6408":6253,"_6412":6432,"_6416":25,"_6417":6418,"_72":6259,"_6419":5184,"_6420":6433},"65db74db-09d9-4cf3-9245-e42b49e93183","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10280768045392","shopify-10280768045392",{"_6383":6427,"_6388":5903,"_72":6259},"Come da foto!","alexia-rug-80x150-60-rws-wool-40-viscose-offwhite-4l01-en-25wes93878","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES93878-203574_3c62157e3f436ba90005d0d4203dda87_dtl_1_x280.jpg?v=1760352859","//store.westwing.com/products/alexia-rug-80x150-60-rws-wool-40-viscose-offwhite-4l01-en-25wes93878","W 200 x L 300 cm (Size L)",{"_6414":6257,"_6415":619},"52151161258320",{"_6375":6376,"_6377":6435,"_6379":6436,"_6381":6437,"_6383":6267,"_6384":6265,"_6385":6265,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6438,"_6398":5358,"_6400":6444,"_6402":6445,"_6404":6446,"_6406":6447,"_6408":6159,"_6394":6448,"_6412":6451,"_6416":25,"_6417":6418,"_72":6266,"_6419":5184,"_6420":6452},"ed9556f3-d2c8-42ff-b939-7e9dc7fba19e","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9990584500490","shopify-9990584500490",{"_6383":6439,"_6388":6440,"_6394":6441,"_72":6443},"Après des déboires liés au transporteur, la commande a été renouvelée avec succès\nLe service client a été très bien","fr",{"_6383":6442},"

Merci beaucoup pour votre retour positif! ✨

Nous sommes ravis que votre commande ait finalement été renouvelée avec succès et que notre service client ait pu vous accompagner efficacement. Votre expérience positive nous encourage à continuer à améliorer notre service et notre suivi de livraison.

","Réception tapis","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES51689-222683_31a2bdc4104be1741b08170b502e7508_dtl_1_x280.jpg?v=1750684460","High-Low Wool Runner Alexia, Hand-Tufted","//store.westwing.com/products/handmade-wool-runner-alexia-yellow-en-25wes51689","W 80 x L 300 cm",{"_6383":6449,"_6384":6450,"_72":43},"

Hartelijk dank voor uw positieve feedback!

✨\n

We zijn verheugd dat uw bestelling eindelijk succesvol is verlengd en dat onze klantenservice u effectief heeft kunnen ondersteunen. Uw positieve ervaring moedigt ons aan om onze service en het volgen van leveringen te blijven verbeteren.

","2026-02-24T09:56:33.504Z",{"_6414":6264,"_6415":619},"50905828262154",{"_6375":6376,"_6377":6454,"_6379":6380,"_6381":6382,"_6383":6274,"_6384":6272,"_6385":6272,"_6386":5184,"_6387":25,"_6388":6389,"_6390":6455,"_6398":6399,"_6400":6401,"_6402":6403,"_6404":6405,"_6406":6407,"_6408":5601,"_6394":6460,"_6412":6463,"_6416":25,"_6417":6418,"_72":6273,"_6419":5184,"_6420":6421},"9b1dfe2d-7f39-4313-a379-b3f91a536290",{"_6383":6456,"_6388":5903,"_6394":6457,"_72":6459},"Pessimo rapporto qualità/prezzo.. solo dopo pochi giorni ha iniziato a sfilacciarsi...",{"_6383":6458},"

Caro Domenico,

vorremmo scusarci sinceramente con te per il fatto che il prodotto che hai ricevuto non soddisfa i nostri elevati standard di qualità. Siamo davvero spiacenti per questo inconveniente.

Ti preghiamo di contattare il nostro servizio clienti (service@westwing.it) per trovare rapidamente una soluzione che soddisfi le tue aspettative. Il nostro team farà tutto il possibile per risolvere il problema in modo soddisfacente.

Ti ringraziamo per la comprensione e restiamo a tua disposizione per ulteriori domande.

","Deludente",{"_6383":6461,"_6384":6462,"_72":43},"

Beste Domenico,

We willen u oprecht verontschuldigen voor het feit dat het product dat u hebt ontvangen niet voldoet aan onze hoge kwaliteitsnormen. Het spijt ons echt voor dit ongemak

.\n

Neem alstublieft contact op met onze klantenservice (service@westwing.it) om snel een oplossing te vinden die aan uw verwachtingen voldoet. Ons team zal al het mogelijke doen om het probleem naar uw tevredenheid op te lossen.

Bedankt voor uw begrip en we staan tot uw beschikking voor verdere vragen.

","2026-02-04T15:16:21.851Z",{"_6414":6271,"_6415":619},{"_6375":6376,"_6377":6465,"_6379":6424,"_6381":6425,"_6383":6281,"_6384":6279,"_6385":6279,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6466,"_6398":6428,"_6400":6469,"_6402":6403,"_6404":6430,"_6406":6407,"_6408":6253,"_6412":6470,"_6416":25,"_6417":6418,"_72":6280,"_6419":5184,"_6420":6471},"5b68d8ec-dae1-4079-8a6b-eda6936dbb35",{"_6383":6467,"_6388":5922,"_72":6468},"Muito fofo.","Tapete muito bom","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES93878-203573_3c62157e3f436ba90005d0d4203dda87_dtl_1_x280.jpg?v=1760352859",{"_6414":6278,"_6415":619},"52151161225552",{"_6375":6376,"_6377":6473,"_6379":6474,"_6381":6475,"_6383":6288,"_6384":6286,"_6385":6286,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6476,"_6398":6479,"_6400":6480,"_6402":6403,"_6404":6481,"_6406":6482,"_6408":6253,"_6412":6483,"_6416":25,"_6417":6418,"_72":6287,"_6419":5184,"_6420":6484},"9132761b-a82c-4326-b4c6-aa12d45b351f","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10288942711120","shopify-10288942711120",{"_6383":6477,"_6388":6478,"_72":6287},"Better than the pictures on the website!","en","alexia-rug-117x180-60-rws-wool-40-viscose-beige-4n10-en-25wes39391","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES39391-120899_af14ced1831507b05d94e869790b7292_dtl_1_x280.jpg?v=1760352862","//store.westwing.com/products/alexia-rug-117x180-60-rws-wool-40-viscose-beige-4n10-en-25wes39391","W 300 x L 400 cm (Size XL)",{"_6414":6285,"_6415":619},"52184939856208",{"_6375":6376,"_6377":6486,"_6379":6487,"_6381":6488,"_6383":6295,"_6384":6293,"_6385":6293,"_6386":5184,"_6387":25,"_6388":6389,"_6390":6489,"_6398":5322,"_6400":6494,"_6402":6445,"_6404":6495,"_6406":6496,"_6408":5951,"_6394":6497,"_6412":6500,"_6416":25,"_6417":6418,"_72":6294,"_6419":5184,"_6420":6501},"9e87a412-cfcc-4fa6-92a2-b1dd7c388fac","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10300168307024","shopify-10300168307024",{"_6383":6490,"_6388":6478,"_6394":6491,"_72":6493},"The rug began to fray badly on the first day of use. It is not suitable for homes with pets. It looked really nice (the first hours) but the quality is sadly very poor. ",{"_6383":6492},"

Dear Johanna,

We would like to sincerely apologize that the product you received does not meet our high quality standards. We are very sorry for this inconvenience.

Please contact our customer service team (service@westwing.de) so that we can quickly find a solution that meets your expectations. Our team will do everything in its power to resolve the issue to your satisfaction.

Thank you for your understanding. Please do not hesitate to contact us if you have any further questions.

","Nice look, very poor quality","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES14417-377641_72004d5e896b6b9bb7b22160d6db8c66_dtl_1_x280.jpg?v=1761215427","//store.westwing.com/products/hand-tufted-wool-runner-alexia-with-geometric-pattern-en-25wes14417","W 80 x L 200 cm",{"_6383":6498,"_6384":6499,"_72":43},"

Beste Johanna,

het

spijt \n ons oprecht dat het product dat u hebt ontvangen niet voldoet aan onze hoge kwaliteitsnormen. Het spijt ons zeer voor dit ongemak.

Neem alstublieft contact op met onze klantenservice (service@westwing.de) zodat we snel een oplossing kunnen vinden die aan uw verwachtingen voldoet. Ons team zal er alles aan doen om het probleem naar uw tevredenheid op te lossen.

Bedankt voor uw begrip. Aarzel niet om contact met ons op te nemen als u nog vragen hebt.

","2026-01-14T11:11:11.159Z",{"_6414":6292,"_6415":619},"52240071524688",{"_6375":6376,"_6377":6503,"_6379":6436,"_6381":6437,"_6383":6302,"_6384":6300,"_6385":6300,"_6386":5184,"_6387":619,"_6388":6389,"_6390":6504,"_6398":5358,"_6400":6507,"_6402":6445,"_6404":6446,"_6406":6496,"_6408":6253,"_6412":6508,"_6416":25,"_6417":6418,"_72":6301,"_6419":5184,"_6420":6509},"870acb51-bc8c-4ed6-b7ac-1496cf1423a3",{"_6383":6505,"_6388":6440,"_72":6506},"Ce tapis correspond à ce que nous attendions , belle couleur, belle texture avec les motifs géométriques.\nEmballage et livraison parfaits ","Tapis de couloir ","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES51689-222681_e24eba9cd57cce2a65c9410349b74e0d_dtl_1_x280.jpg?v=1750684460",{"_6414":6299,"_6415":619},"50905828196618"]

AlexiaHoog-laag wollen loper, handgetuft