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Merci beaucoup pour votre retour, Catherine.

Nous sommes ravis que les Wall Spotlights Gleam vous plaisent et que vous les trouviez pratiques ! 😊

Nous regrettons sincèrement que vous ayez reçu un spot rouge et un spot noir au lieu de deux spots rouges comme commandé. 😔 Nous comprenons tout à fait que ce ne soit pas ce que vous aviez prévu.

Nous prenons cette erreur très au sérieux et transmettons volontiers votre feedback à l'équipe concernée pour vérifier comment nous pouvons éviter ce type de confusion à l'avenir.

Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous – vos retours nous aident énormément à nous améliorer ! 💙

","Très joli mais qu’un seul rouge !","wall-spotlight-gleam-with-a-switch-en-25sol53873","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL53873-434453_548816c878c2771af217eb087dfe1bbf_dtl_1_x280.jpg?v=1748256887","Wall Spotlight Gleam With a Switch","//store.westwing.com/products/wall-spotlight-gleam-with-a-switch-en-25sol53873","W 7 x H 8 cm",{"_5978":6055,"_5979":6056,"_72":43},"

Hartelijk bedankt dat u terugkwam, Catherine.

We zijn blij dat u de Gleam wandspots mooi vindt en dat u ze praktisch vindt!

😊\n

Het spijt ons ten zeerste dat u volgens uw bestelling één rode vlek en één zwarte vlek hebt gekregen in plaats van twee rode vlekken. 😔 We begrijpen volledig dat dit niet is wat u had verwacht.

We nemen deze fout zeer serieus en delen uw feedback graag met het relevante team om te zien hoe we dit soort verwarring in de toekomst kunnen voorkomen.

Hartelijk dank dat u de tijd hebt genomen om uw ervaringen met ons te delen. Uw feedback helpt ons enorm te verbeteren!

💙","2026-10-06T07:25:53.394Z",{"_6001":5794,"_6002":619},"51398111101264",{"_5970":5971,"_5972":6060,"_5974":6061,"_5976":6062,"_5978":5804,"_5979":5802,"_5980":5802,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6063,"_5989":6065,"_5990":6066,"_5992":6067,"_5994":6068,"_5996":6069,"_5998":5783,"_5999":6070,"_6003":25,"_6004":6005,"_72":5803,"_6006":5460,"_6007":6071},"5fd217d6-270b-4d7c-97a4-6d3c8d5a5940","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084014293328","shopify-10084014293328",{"_5978":5804,"_5983":6044,"_72":6064},"Parfait","ceiling-lamp-gleam-3p-black-en-25sol58561","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL58561-863270_09c062bfcdd4832ebef711b7f4182599_dtl_1_x280.jpg?v=1774967704","Small Ceiling Spotlight Gleam","//store.westwing.com/products/ceiling-lamp-gleam-3p-black-en-25sol58561","Ø 20 x H 18 cm",{"_6001":5801,"_6002":619},"51363118645584",{"_5970":5971,"_5972":6073,"_5974":6074,"_5976":6075,"_5978":5811,"_5979":5809,"_5980":5809,"_5981":5460,"_5982":619,"_5983":5984,"_5989":6076,"_5990":6077,"_5992":6067,"_5994":6078,"_5996":6069,"_5998":5758,"_6045":6079,"_5999":6082,"_6003":25,"_6004":6005,"_72":5810,"_6006":5460,"_6007":6083},"7b5c5abf-2759-4fb8-91f5-b03dcda86461","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9885111189770","shopify-9885111189770","small-ceiling-spotlight-gleam-en-25sol91520","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL91520-417229_9de026be30d48bee0686e3f2599f460e_dtl_1_x280.jpg?v=1774967993","//store.westwing.com/products/small-ceiling-spotlight-gleam-en-25sol91520",{"_5978":6080,"_5979":6081,"_72":43},"

Hallo Liam,

vielen Dank für deine Bewertung! Es freut uns, dass die Small Ceiling Spotlight Gleam so schön aussieht wie auf den Fotos. 😊

Deine Rückmeldung bedeutet uns viel!

Liebe Grüße,
dein Westwing Team

","2026-10-06T07:43:04.401Z",{"_6001":5808,"_6002":619},"50559988760842",{"_5970":5971,"_5972":6085,"_5974":6086,"_5976":6087,"_5978":5818,"_5979":5816,"_5980":5816,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6088,"_5989":6090,"_5990":6091,"_5992":6092,"_5994":6093,"_5996":6053,"_5998":5783,"_5999":6094,"_6003":25,"_6004":6005,"_72":5817,"_6006":5460,"_6007":6095},"d5341c91-74f0-41e7-80bc-29e1e5e2405e","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084014391632","shopify-10084014391632",{"_5978":6089,"_5983":5390,"_72":5817},"Aún no las he instalado, pero parecen muy bien. Son algo rígidas pero entiendo que se irán amoldando a medida q se van usando. ","wall-lamp-gleam-beige-en-25sol30709","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL30709-113929_c31313a6e83ea79afa5297b91dc2b3ef_dtl_1_x280.jpg?v=1774967702","Wall Spotlight Gleam","//store.westwing.com/products/wall-lamp-gleam-beige-en-25sol30709",{"_6001":5815,"_6002":619},"51363118809424",{"_5970":5971,"_5972":6097,"_5974":6086,"_5976":6087,"_5978":5825,"_5979":5823,"_5980":5823,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6098,"_5989":6090,"_5990":6091,"_5992":6092,"_5994":6093,"_5996":6053,"_5998":5783,"_5999":6101,"_6003":25,"_6004":6005,"_72":5824,"_6006":5460,"_6007":6095},"d2a6c5b8-228d-4fff-a141-01362aafb251",{"_5978":6099,"_5983":5413,"_72":6100},"Faretto con la superficie plissettata veramente originale e molto bello! Facilissimo da montare ","Faretto di design",{"_6001":5822,"_6002":619},{"_5970":5971,"_5972":6103,"_5974":6104,"_5976":6105,"_5978":5832,"_5979":5830,"_5980":5830,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6106,"_5989":6110,"_5990":6111,"_5992":6067,"_5994":6112,"_5996":6069,"_5998":5783,"_5999":6113,"_6003":25,"_6004":6005,"_72":5831,"_6006":5460,"_6007":6114},"1d54d513-2d37-4fb3-9ff9-fa0622598038","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9885558374666","shopify-9885558374666",{"_5978":6107,"_5983":6108,"_72":6109},"Predivan! ","sr","Reflektor","small-ceiling-spotlight-gleam-en-25sol94638","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL94638-417241_4caf8a12d2e3c552fd9e185829319cce_dtl_1_x280.jpg?v=1747729763","//store.westwing.com/products/small-ceiling-spotlight-gleam-en-25sol94638",{"_6001":5829,"_6002":619},"50561429897482",{"_5970":5971,"_5972":6116,"_5974":6117,"_5976":6118,"_5978":5839,"_5979":5837,"_5980":5837,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6119,"_5989":6123,"_5990":6124,"_5992":6051,"_5994":6125,"_5996":6053,"_5998":5783,"_5999":6126,"_6003":25,"_6004":6005,"_72":5838,"_6006":5460,"_6007":6127},"8d79f964-f46e-41e3-aff9-2b7bd80b2f7e","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084014260560","shopify-10084014260560",{"_5978":6120,"_5983":6121,"_72":6122},"Gefallen mir gut und geben ein schönes Licht.","de","Schönes Produkt","wall-lamp-gleam-beige-with-a-switch-en-25sol58801","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL58801-471554_495009de5487d785bf7089c90a0e05fe_dtl_1_x280.jpg?v=1774967703","//store.westwing.com/products/wall-lamp-gleam-beige-with-a-switch-en-25sol58801",{"_6001":5836,"_6002":619},"51363118678352",{"_5970":5971,"_5972":6129,"_5974":6130,"_5976":6131,"_5978":5846,"_5979":5844,"_5980":5844,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6132,"_5989":6135,"_5990":6136,"_5992":6137,"_5994":6138,"_5996":6139,"_5998":5783,"_5999":6140,"_6003":25,"_6004":6005,"_72":5845,"_6006":5460,"_6007":6141},"6a435772-c81a-45d4-a0f9-1a8e5799e68b","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10090738123088","shopify-10090738123088",{"_5978":6133,"_5983":5390,"_72":6134},"Es un aplique perfecto para conseguir una luz indirecta. El tono white off es un blanco cálido que encaja en cualquier espacio.","Aplique perfecto para una luz indirecta","up-downlight-gleam-en-25sol27893","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL27893-747464_b4cefab293815d383613a37aac6c554a_dtl_1_x280.jpg?v=1774967399","Up & Downlight Gleam","//store.westwing.com/products/up-downlight-gleam-en-25sol27893","Ø 11 x H 22 cm",{"_6001":5843,"_6002":619},"51398107955536",{"_5970":5971,"_5972":6143,"_5974":6074,"_5976":6075,"_5978":5853,"_5979":5851,"_5980":5851,"_5981":5460,"_5983":5984,"_5985":6144,"_5989":6076,"_5990":6077,"_5992":6067,"_5994":6078,"_5996":6069,"_5998":5466,"_6045":6149,"_5999":6152,"_6003":25,"_6004":6005,"_72":5852,"_6006":5460,"_6007":6083},"da1a7d94-92d5-40be-bb88-fbf3686b2946",{"_5978":6145,"_5983":5413,"_6045":6146,"_72":6148},"Non facile avvitare le lampadine ",{"_5978":6147},"

Caro Gaetano,

La ringraziamo per il Suo feedback e ci dispiace che abbia riscontrato delle difficoltà nell'avvitare le lampadine nel Small Ceiling Spotlight Gleam.

Comprendiamo perfettamente che un'installazione complicata possa essere frustrante, soprattutto quando ci si aspetta un processo più semplice e intuitivo. La Sua esperienza ci aiuta a comprendere meglio le sfide pratiche che i nostri clienti possono incontrare durante l'utilizzo dei nostri prodotti.

Prendiamo molto seriamente il Suo commento e lo condivideremo con il nostro team prodotti per valutare come migliorare il design e l'accessibilità delle lampadine in futuri modelli di faretti.

La ringraziamo per aver dedicato del tempo a condividere la Sua esperienza con noi.

Cordiali saluti,
Il team Westwing

","Non è facile avvitare le lampadine ",{"_5978":6150,"_5979":6151,"_72":43},"

Beste Gaetano,

Bedankt voor uw feedback en het spijt ons dat u problemen had met het vastschroeven van de lampen in de Gleam Small Ceiling Spotlight.

We begrijpen volledig dat een ingewikkelde installatie frustrerend kan zijn, vooral als u een eenvoudiger en intuïtiever proces verwacht. Uw ervaring helpt ons om de praktische uitdagingen die onze klanten kunnen tegenkomen bij het gebruik van onze producten beter te begrijpen.

We nemen uw opmerking zeer serieus en zullen deze met ons productteam delen om te evalueren hoe we het ontwerp en de toegankelijkheid van lampen in toekomstige spotmodellen kunnen verbeteren.

Bedankt dat u de tijd hebt genomen om uw ervaringen met ons te delen.

Met vriendelijke groet, The Westwing Team

","2026-05-26T07:24:20.208Z",{"_6001":5850,"_6002":619},{"_5970":5971,"_5972":6154,"_5974":6155,"_5976":6156,"_5978":5860,"_5979":5858,"_5980":5858,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6157,"_5989":6160,"_5990":6161,"_5992":6137,"_5994":6162,"_5996":6163,"_5998":5783,"_5999":6164,"_6003":25,"_6004":6005,"_72":5859,"_6006":5460,"_6007":6165},"6facdb20-5485-43e2-9c83-a5908867c4f5","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084013867344","shopify-10084013867344",{"_5978":6158,"_5983":6121,"_72":6159},"Hochwertiges Material. Super Qualität. Leider war mein Lampenauslass zu groß für die Wandbefestigung.\nSchade.","Tolle qualitativ hochwertige Lampe. ","wall-lamp-gleam-30-beige-en-25sol90150","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL90150-503357_e2c8a36045c9559a72f3813a0932bb59_dtl_1_x280.jpg?v=1774967992","//store.westwing.com/products/wall-lamp-gleam-30-beige-en-25sol90150","Ø 30 x H 9 cm",{"_6001":5857,"_6002":619},"51363118219600",{"_5970":5971,"_5972":6167,"_5974":5975,"_5976":5977,"_5978":5867,"_5979":5865,"_5980":5865,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6168,"_5989":5120,"_5990":5991,"_5992":5993,"_5994":5995,"_5996":5997,"_5998":5783,"_5999":6171,"_6003":25,"_6004":6005,"_72":5866,"_6006":5460,"_6007":6008},"4c063e0d-72c9-4dd3-b656-015655ea613a",{"_5978":6169,"_5983":5413,"_72":6170},"Buona fattura molto bello forse il costo un po’ eccessivo ma non mi pento dell’acquisto anzi lo consiglio. ","Ottimo prodotto",{"_6001":5864,"_6002":619},{"_5970":5971,"_5972":6173,"_5974":6174,"_5976":6175,"_5978":5873,"_5979":5872,"_5980":5872,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6176,"_5989":6178,"_5990":6179,"_5992":6033,"_5994":6180,"_5996":6181,"_5998":5783,"_5999":6182,"_6003":25,"_6004":6005,"_72":5866,"_6006":5460,"_6007":6183},"5c931ba4-527f-433a-97e5-08d4a4fed8bb","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084013769040","shopify-10084013769040",{"_5978":6177,"_5983":5413,"_72":6170},"Bellissimo faretto! Arrivato in tempi brevi, semplice ma molto stiloso. Davvero soddisfatta!","ceiling-lamp-gleam-6l-black-en-25sol85733","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL85733-808750_407c1275dd545b51c89d534fc44891b9_dtl_1_x280.jpg?v=1774967993","//store.westwing.com/products/ceiling-lamp-gleam-6l-black-en-25sol85733","W 122 x H 18 cm",{"_6001":5871,"_6002":619},"51363118121296",{"_5970":5971,"_5972":6185,"_5974":6186,"_5976":6187,"_5978":5880,"_5979":5878,"_5980":5878,"_5981":5460,"_5982":619,"_5983":5984,"_5985":6188,"_5989":6191,"_5990":6192,"_5992":5993,"_5994":6193,"_5996":6194,"_5998":5783,"_5999":6195,"_6003":25,"_6004":6005,"_72":5879,"_6006":5460,"_6007":6196},"9070007e-5012-4f42-9bfd-aa0a2b3aebcc","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10084015505744","shopify-10084015505744",{"_5978":6189,"_5983":5413,"_72":6190},"Ho acquistato 2 prodotti identici per il bagno e devo dire che sono sbalordita del risultato. Ottimo prodotto.\n\nUnica nota negativa: è leggermente complicato inserire il faretto.\n\nPer il resto vale 5 punti. ","Ottimo acquisto","ceiling-lamp-gleam-2-beige-en-25sol50855","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25SOL50855-713493_b64e0bd01e184d8333c3ae28e5bddcd8_dtl_1_x280.jpg?v=1774967706","//store.westwing.com/products/ceiling-lamp-gleam-2-beige-en-25sol50855","W 32 x H 18 cm",{"_6001":5877,"_6002":619},"51363119923536"]

LED-plafondlamp Gleam